Customer experience tools for real-world businesses

Gathering customer behavioural data is easy in the digital domain. But if you’re a physical business, there’s a data gap.

Visitors using their phones during an event

Understand and optimise each individual customer journey

Engagement

Optimise customer communication by sending the right content to the right customer in the right location at the right time.

Visit frequency and recency

Understanding how frequently shoppers visit, and how long it is since their last visit can give your CRM the data it needs in the competition with online shopping.

Customer Satisfaction

Get granular customer feedback by targeting in-the-moment micro surveys to app users while they're still on premises.

Attribution

Measuring individual shopper visits makes attribution truly omnichannel.

Location Data: the Where, the Who, the What and the Why!

To find out how location data is actually being used in the real world by businesses across the globe, we asked Crowd Connected’s CEO, James Cobb to tell us more.

The cost of confusion: Poor indoor navigation is costing bricks and mortar businesses tens of billions of dollars

In this blog, we examine how poor indoor wayfinding and navigation is costing the global economy staggering amounts across multiple sectors.

The Secrets of Push Messaging Success

Are you getting the most out of the targeted messages you send? How leading events are using location-based push messaging – best practice, real-world examples of successful campaigns and the pitfalls of getting it wrong.

Push notifications built-in

Out-of-the-box push notifications with sophisticated behavioural targeting.

APIs and exports

Easy integration with leading customer experience platforms like Pushwoosh, Airship, Salesforce, OneSignal and AWS.

Customer level analytics

Understand how often customers visit, how long they spend, and where they go.

Low TCO

Uses your existing mobile app, and low cost beacons for indoor positioning.

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